As a Technology Vendor, would you find comfort in knowing that your 3rd party’s company culture shared many similarities to that of your own? We are pleased to share with you that our business analysts all enjoyed accomplished prior tenures with commercial technology vendors in either sales or consulting roles, giving the CedMar team an insider’s perspective of your business processes & order-to-cash cycle that is unmatched in the 3rd party collection industry! One of our greatest value-adds for Technology Vendors vs. a traditional 3rd party collection agency lies in our technology-centric competency, which maximizes our ability to recapture lost revenue by understanding the nuances and differences associated with collecting delinquent receivables tied to the following:
- SaaS Fees
- License Fees
- Subscription Fees
- Consulting / Professional Services Fees
- Support / Maintenance Fees
Ask yourself – How many times has your current 3rd party advised that your collection account is being disputed and is therefore uncollectible? Traditional 3rd party collection agencies historically deliver minimal results for Tech Vendors, because their bill collectors do not understand the dynamic nature of the vendor-client relationship that begins with the initial license sale and that carries through the implementation and product support life-cycle. However, at CedMar – We Get It!…Another differentiator is our exclusive utilization of paralegals & attorneys to manage the collection process. We do not utilize traditional bill collectors to contact debtor clients because utilization of a “bill collector” can raise real or perceived concern about tactics they may employ, and because bill collectors do not wield the perceived level of power that they did 10 – 15 years ago. Why? Millions of individuals have been:
- Educated on the reality that traditional bill collectors have very little legal authority.
- Educated on how to neutralize bill collectors;
…drastically reducing the traditional bill collector’s ability to secure payment. For example, one of the many tactics that is often taught is the art of effectively disputing a debt – even if the debt is rightly owed! This trend has lead to a dramatic increase in the number of baseless disputes alleged by delinquent clients as an excuse for non-payment, rendering traditional 3rd party collection agencies as powerless and unable to resolve due to the reality that:
CedMar conquers this debtor education trend by leveraging our industry-leading experience & our knowledge of the commercial collection process,
together with the sole utilization of collection specific paralegals and attorneys whose credibility, legal expertise & dispute resolution prowess neutralizes today’s educated debtor client. Today’s educated debtors find their collection-neutralization tactics rendered useless when dealing with a credible legal professional. In the end, our collection process is driven by competency & credibility; and what this means for you is that we will almost never fail to recover past due debts where traditional collection firms experience failure on a regular basis!
